Build strong bonds. Make things better
We are a leading Conversational AI platform thatis always evolving, so you can make big thingshappen in your business.
Why Innotrail?
• Our tech stack is a combination of the best technologies available in the industry and our own research, and constantly evolving.
• We go beyond our standard offering to customize the platform for you and integrate with your existing systems to provide solutions that work for your business and bring you next level of success for your customer journey.
• We are integration super friendly.
Platform that flex to your needs
Providing the same exceptional products for different use cases and deployment scenarios
Customer engagement
- Guide your potential customers through their moments of need via personalized engagement.
- Surface relevant product information based on customer persona and unique insights
- Engage customers round the clock with on-demand FAQ answering, quiz, gamification and more
- Easily have the assistant bot transfer complex queries to a human agent to get a resolution.
- Let AI be your salesman recommending products your customers are more likely to purchase
- Use of natural language processing and deep semantic algorithms to find what is relevant for who.
- Most customer’s queries are repetitive. Let assistant bots take care of them.
Education & Learning
- Educational bots that act as a bridge between a learner and learning content
- Adaptive assessments and results visualization to show progress on different subjects and topics
- Proactive learner engagement to identify gaps and provide personalized assistance.
- Accurate analytics for parents, teachers, managers, sponsors about where the learning is succeeding and where intervention may be needed.
- Focus more on learners’ own natural language, and less on their selection in multiple choice items
- Use of natural language processing and deep semantic algorithms to find out what is relevant for who
Healthcare & Lifesciences
- Personalized engagement for better health outcomes
- AI driven virtual coaching that tailors the care to the individual
- With backend integration, it can become a lifestyle advisor, health monitor or a medication master.
- Turn data into insights and those insights into personalized narratives.
- Gamification can lead to better engagement resulting in improved outcomes
- A critical partner for a personalized, prioritized, and preemptive healthcare engagement
Insurance
- Boost customer acquisition – you need to ‘get’ them to get them. Guide and educate them through their moments of need.
- Generate real time insurance quotes led by human like conversations and not via filling online forms.
- Understand customer intent, their data, their sentiment, to offer them relevant and personalized solutions or connect them to an empowered agent for the overall customer success.
- Grow and retain existing customers by knowing more about them, provide and offer them personalized and seamless services to show you value people over policies.
How does conversational AI work?
Understanding
Understanding intent by decoding unstructured, ambiguous, and complex language rules
Learning
Look at the missed utterances, get trained with human assistance and personalize interactions more and more over time
Deliberating
Contemplate, understand sentiments, persona, and dialog history to formulate a response
Interacting
Interact with the users via their preferred channel in a natural, human-like manner
Learning
Look at the missed utterances, get trained with human assistance and personalize interactions more and more over time
What is under the hood?
Powerful NLP Engine
Developed using various technologies like Amazon Lex, Google Tensorflow, ElasticSearch and industry leading Transformer-based language models
Conversation Insights
Review live and historical conversations combined with sentiment analyzer to recommend the most relevant action to users or connect to a live human agent
Continuous learning
The platform suggests responses to missed questions/phrases to a human reviewer who can enhance and approve before re-training the platform. Training can be managed using a simple excel file containing contextual text.